Thomas Exchange UK Ltd – Data Breach October 2025
Thomas Exchange UK Ltd takes the privacy and security of our customers’ personal information very seriously. We are posting this information to inform you of a recent data security incident that may have affected some of our customers.
What Happened
On 28th October 2025, we identified unauthorised access to part of our IT systems following a cyber-attack. We took immediate steps to secure our systems, contain the breach, and begin a full investigation with the support of specialist cybersecurity experts.
What Information Was Involved
Based on our current investigation, the information that may have been accessed includes both confidential & sensitive personal data.
What We Are Doing
We Have:
- Reported the incident to the Information Commissioner’s Office (ICO)
- Reported the incident to the FCA, Action Fraud & NCSC
- Taken immediate steps to restore the integrity of our systems and monitoring
- Engaged cybersecurity specialists to assist with the investigation
What You Can Do
We recommend that you:
- Stay alert for suspicious emails or messages claiming to be from Thomas Exchange.
- Avoid clicking on links or attachments in unsolicited messages.
- Review your accounts regularly for any unusual activity.
If you believe you have been affected or have questions, please contact our dedicated support team at dataprotection@tefx.co.uk or ask for our data protection team on 0207 256 7457.
Why We Are Making This Public Notice
We are publishing this notice to ensure everyone potentially impacted is informed.
We sincerely apologise for any concern this may cause and thank you for your understanding as we work to resolve this matter.